Johsntone Supply Mobile

An HVAC E-commerce Mobile Exprience

Role

Role

Product Design Lead

Product Design Lead

Year

Year

2024 - Present

Client

Client

Johnstone Supply

Industry

Industry

HVAC E-commerce

Overview

These case studies examine the core search, find, and buy journey within the Johnstone Supply mobile app, targeting the friction points trade professionals encounter when sourcing HVAC/R parts on the go. The project focuses on simplifying complex procurement tasks like part lookup, inventory checking, and checkout into a faster, more intuitive mobile experience tailored to contractors in the field.

Search-Find-Buy Journey

Search-Find-Buy Journey

The design of a brand new mobile app experience for Johnstone Supply, spanning the home screen, search, category browsing, cart, checkout, and post-checkout flow to give trade professionals a fast and intuitive way to source HVAC/R parts in the field.

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Premium UX Template for Framer

Personalized E-commerce Mobile Solutions

Personalized E-commerce Mobile Solutions

A suite of quick actions and personalized management features within the Johnstone Supply mobile app, built specifically around the workflows and needs of contractors to help them work more efficiently on the job.

Premium UX Template for Framer

Success Metrics

95%

User issues reduction

2M

Revenue 2-month post launch

22%

1-month post launch adoption rise

"The apps looks great. I'm booking a meeting for us to strategize about how we will migrate our apps!"

Trade Show Attendee

Muskegon Store Group

"This blows OE Touch away!"

Bill Quinn

Store Group Leader

*OE Touch is Johnstone's cooperative competitor app

*OE Touch is Johnstone's cooperative competitor app

All works

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